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AromaHoliday Terms and Conditions

AromaHoliday Terms and Conditions: Last Updated: April 2026

Welcome to AromaHoliday. These Terms and Conditions govern your use of our website and purchases made through AromaHoliday. You can explore our full collection on our homepage. By placing an order, you agree to the terms outlined below. Therefore, please read this page carefully before completing your purchase.

We may update or amend these Terms and Conditions at any time without prior notice. As a result, we recommend checking this page regularly.

Furthermore, we aim to provide a smooth and transparent shopping experience at every stage. As a result, our terms are designed to be clear, fair, and easy to follow. However, if you have any questions, our team is always happy to help. Therefore, please contact us before placing your order if anything is unclear.

Products and Availability

All AromaHoliday products are subject to availability. However, we always aim to keep stock levels accurate, occasionally items may become unavailable. In such cases, we will inform you as soon as possible.

You can explore our full range of travel-inspired candles, diffusers, and gifts on our product pages.

Because our products are handmade in Yorkshire, slight variations may occur. As a result, each item is completely unique. However, this adds to the uniqueness of each item.

Pricing and Payments

In addition, all prices are listed in GBP (£) and include VAT unless otherwise stated. We calculate shipping at checkout.

We accept secure online payments via:

  • Visa
  • MasterCard
  • American Express
  • Maestro
  • PayPal

Your total order cost includes:

  • Product price
  • Delivery charges (calculated at checkout)

AromaHoliday Terms and Conditions, we reserve the right to change prices at any time. However, the price shown at checkout is the final amount you will pay.

Delivery Information

We aim to dispatch all orders promptly. However, delivery times may vary depending on location.Therefore, we recommend allowing extra time during busy periods or international shipping.

  • UK Mainland: 1–5 working days (Free Delivery)
  • Highlands & Islands: 1–5 working days
  • Europe: 2–7 working days
  • Rest of World: 2–14 working days

Please note:

  • Working days are Monday–Friday only
  • Delivery times may be affected by customs or courier delays
  • Import duties and taxes are the responsibility of the customer

We cannot deliver to PO Box addresses, as a signature is required upon delivery.

Breakages, Incorrect Orders & Missing Goods

If your order arrives damaged, incorrect, or does not arrive as expected, then you must notify us within 72 hours.

To report an issue, please email:
sales@aromaholiday.com

Your email should include:

  • Order details
  • Description of the issue
  • Whether you prefer a replacement or refund

Important:

  • Retain all packaging and damaged items
  • Damaged parcels should be signed for accordingly or refused

Once verified, we will:

  • Replace damaged or missing items
  • Consider refunds at our discretion

Returns and Refunds Policy

However, if you are not completely satisfied, we are happy to help. We want you to be completely pleased with your purchase. Therefore, we offer returns under the following conditions:

Returns Eligibility

  • Items must be unused
  • Items must be in original packaging
  • All labels must remain attached

Return Timeframes

  • Notify us within 3 working days for faults or damages
  • Approved returns must be sent within 30 days

Costs and Refunds

  • Return postage is the customer’s responsibility
  • A refund may be issued less a 10% handling fee
  • Exchanges are available where appropriate

Order Cancellation

In addition, you have the right to cancel your order within 10 working days of delivery.

To cancel:

  • Email sales@aromaholiday.com within this period
  • Ensure goods remain unused

Please note:

  • Return postage costs apply
  • Refunds may include a handling deduction

Back Orders

While we aim to maintain strong stock levels, some items may be temporarily unavailable.

In certain cases, we reserve the right not to dispatch small back orders if it is not economically viable.

Liability Disclaimer

Therefore, customers must follow all safety instructions provided, and AromaHoliday Ltd is not liable for:

  • Misuse of products
  • Failure to follow safety instructions
  • Damage to personal property resulting from misuse

This includes both direct and indirect losses.

Governing Law

These Terms and Conditions are governed by English Law.

Any disputes will be subject to the jurisdiction of the English courts. However, your statutory rights remain unaffected.

Shipping & International Orders

We ship worldwide and aim to deliver to most global destinations. Meanwhile, international delivery times may vary due to customs processing.

Please note:

  • Shipping costs are calculated at checkout
  • International customers are responsible for all import duties and taxes
  • Delivery times may vary due to customs processing

Explore AromaHoliday:
Discover our full range of travel-inspired candles and home fragrance gifts, learn more about our delivery options, or contact us directly for support.

  • Shop the full collection
  • View delivery information
  • Read our returns policy
  • Contact our team

Contact Information

For any queries regarding your order or these Terms, please contact:

📧 sales@aromaholiday.com

Alternatively, you can contact us directly through our contact page.